Prvacy Policy

1. Introduction

_____________________________________________________

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to personal information processed by or on behalf of Best at Travel.


You can use the links below to skip to specific sections of our privacy notice:

  • The types of personal information we hold and process
  • What we use your personal data for
  • Direct marketing by us and your marketing preferences
  • Opting out and unsubscribing
  • Keeping your data secure
  • Your rights under data protection laws
  • Contacting Us


Our Data Protection Officer

This is the privacy notice of Kullaborne travel Limited, 6, Marler Road, Folkestone, CT19 4DA, KENT We are a data controller of your personal data.


We have a dedicated data officer. You can contact the officer using the details below or by writing to us at the address at the bottom of this privacy notice, marking it for the attention of the DPO, or by emailing lekraz@kullabornetravel.co.uk


Updates to our privacy notice

We may change this privacy notice on occasion to reflect changes in the law and/or our privacy practices.


2. The types of personal information we hold and process

_____________________________________________________

We will process personal data in connection with all of our products and services, if relevant,

including:

  • Personal and contact details, including but not limited to title, full name and contact details
  • Records of your contact with us such as via the telephone, through one of our website contact forms, or by email
  • Your expressed travel interests, including destination and holiday types
  • Products and services you have booked with us, as well as those you have been interested in
  • Your date of birth, gender, age (where provided)
  • Passport information and your nationality, if supplied for the purposes of processing your booking
  • Your residency and/or citizenship status, if relevant and required for the processing of your booking
  • Family members, if supplied for the purposes of processing your booking
  • Information about your health and dietary requirements, if supplied for the purposes of processing your booking
  • Your marital status and family, if supplied for the purposes of processing your booking
  • Post travel follow up communications, including reviews, complaints and general feedback
  • Marketing to you, including history of our marketing communications, whether you open digital communications or click on links, and information about products or services we think you may be interested in.
  • Insights about you gained from analysis or profiling of our database and the information we hold about you


4. What we use your personal data for

_____________________________________________________

We use your personal data, including any of the personal data listed in section one above, for the

following purposes:

  • Supplying you with the product or service you have booked with us
  • Providing you with information, such as a holiday quotation, that you have requested from us
  • To provide insight and analysis of our customers and staff, to help us improve products and services, and to assess or improve our business operations
  • To share information, as needed, with business partners and service providers (for example, hotels, airlines, ground agents) as part of our contract with you to provide and administer the products and services you have purchased from us
  • To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and other communications
  • To review and improve current products and services, as well as develop new ones


5. The legal grounds for our processing of your personal information

________________________________________

We use the following legal bases to use your personal data:

a. Where it is needed to provide you with our products or services, such as:

  • All activities relevant to delivering the product or service including enquiry, administration and processing of your booking, post-travel communications
  • Managing bookings you hold with us
  • Sharing your personal information with business partners and services providers, including hotels, airlines and ground agents


In circumstances where providing personal information is non-compulsory to the delivery of our products or services, we'll make this clear in our communications to you. However we will be unable

to provide you with our products or services if you do not provide certain information to us


Direct marketing by us and your marketing preferences

_____________________________________________________

We may use your home address, phone number(s), email address and social media channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to the marketing preferences we hold on record for you.


You can request us to stop our marketing at any time by contacting us using the details at the bottom of this privacy notice, or those provided in the specific communication


6. Keeping your data secure

_____________________________________________________

We will use technical and organisational measures to safeguard your personal data, for example:

  • We store your personal data on secure servers; and
  • We are using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology). It means all communications between your browser and the website are encrypted.
  • When your credit or debit card account information is being transmitted to our it will be protected by cryptographic protocols. To be clear, Kullaborne Travel does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information


While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see 'Contacting Us' below).


If you have any questions about this privacy notice, or if you wish to exercise your rights, you can contact us by: